Return Policy

We have a 14 day return policy on all orders.  Items must be returned in the exact condition that they were received.  Shipping and Handling is non refundable unless the error is on our end.  You must also pay for return shipping unless the error was our error.

Be sure to package the art carefully so it does not get damaged during transit.  If damage occurs due to improper packaging, we will not be able to provide a refund.

Returned items must be without the metal brackets installed.  Once you install the metal brackets on the artwork you are accepting the product and a return will not be possible unless for special circumstances.

Any slight imperfections of the art or metal are to be expected.  Metal/aluminum is never perfect but we do inspect every piece to have the highest possible quality standards.  An artwork is not considered damaged if the imperfection can not be noticed from a distance of 3 feet.  Every artwork has small imperfections on any medium that is used.

To initiate a return, please email us at returns@luxwallart.com

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